Privacy Policy

Last Updated: January 2025

At Jopuko, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dog walking and training services.

1. Information We Collect

Personal Information

When you engage our services for regular dog walking and training, we may collect the following personal information:

Contact Details: Your name, email address, phone number, and home address
Pet Information: Your dog's name, breed, age, medical conditions, vaccination records, and behavioral characteristics
Emergency Contacts: Names and phone numbers of emergency contacts and your veterinarian
Service Preferences: Walking schedules, training goals, special instructions, and dietary requirements
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Automatically Collected Information

We may automatically collect certain information when you visit our website:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide regular dog walking services and professional training sessions tailored to your pet's needs
Communication: To send appointment reminders, service updates, progress reports, and respond to your inquiries
Safety and Care: To ensure the safety and well-being of your pet during our services, including emergency situations
Scheduling: To manage bookings, coordinate walking routes, and optimize our service delivery
Payment Processing: To process payments and maintain billing records
Service Improvement: To analyze and improve our dog walking and training programs
Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, veterinary services)
Emergency Situations: With veterinarians or emergency contacts when necessary for your pet's health and safety
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with any merger, sale of company assets, or acquisition
With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure encrypted connections (SSL/TLS) for data transmission
Password-protected databases and restricted access to personal information
Regular security assessments and updates
Staff training on data protection and confidentiality
Secure storage of physical documents containing personal information

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal obligations
Objection: Object to the processing of your personal information
Data Portability: Request a copy of your information in a structured, machine-readable format
Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information
Marketing Opt-Out: Unsubscribe from marketing communications at any time

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and user experience
Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The duration of our service relationship with you
Legal and regulatory requirements
Potential legal claims or disputes
Business operational needs

After the retention period expires, we will securely delete or anonymize your personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Jopuko

Email: [email protected]

Phone: +44 7821 564907

Address: 27 Roseberry Avenue, London, SE1 7AB

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. Your Consent

By using our dog walking and training services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.

Note: This Privacy Policy applies specifically to our regular dog walking and professional training services. We are committed to maintaining the trust and confidence of our clients while providing exceptional care for their beloved pets.